However, there's one form of marketing which is far more measurable, can be used to target existing and new customers and which demonstrates a much more favourable return on investment. Direct marketing, in the form of direct mail and telemarketing, is the ideal marketing activity to help you trade your business out of a downturn.
The following ideas about how you can retain your clients and generate more business use both indirect and direct marketing techniques:
1. Develop closer relationships with your top customers
On average, just 20% of your customers generate an incredible 80% of your turnover, so you need to identify and keep them. If you lose one through poor service, you'll know about it.
Analyse your database of customers to find the top spenders, then put in place a programme to keep them including regular newsletter mailings, field sales calls, or regular customer care phone calls. If your largest clients look like they may defect to the competition, consider implementing a rebate scheme whereby they receive retrospective discounts if they achieve agreed purchasing targets.
2. Build greater customer loyalty
In difficult times it is imperative to at least hold onto existing clients. Businesses should keep a close scrutiny atcustomer turnover to see if you start losing smaller customers who might be going out of business. Start being more proactive with your customers, through regular mailings and out bound telemarketing.
3. Communicate more with the market
Prevent an opportunity arising for the competition to step into your shoes. If you cutback and stop speaking to existing and potential customers, someone else may jump into the void you have left.
Agree a common message you want to communicate, whether it's a product related offer or one of your most important USP's, and then co-ordinate getting this message to the market place over a period of time using a range of different methods. If the market sees the same message consistently, it will realise you are here to stay.
4. Broaden your markets
Identify new avenues for your existing products and services so that you can make the most of what you have already got. New markets could be geographical areas or previously untapped new industry verticals. You can get some clues of potential markets by profiling your existing customer database to see if there are any unexpected types of customer.
Then decide which new customer types to target and source mailing lists and databases of them, which you can follow up using inexpensive direct marketing. Make sure our mailings include a call to action and also promote your website.
5. Focus your activities on your core objectives
Now is the time to reacquaint yourself with your business plan to help remind you of what you are trying to achieve and prevent wasting energy in secondary activities.
If you haven't got a business or marketing plan, then you need one, to help you prioritise your precious time, money and resources. Don't attempt to experiment with completely new product ideas unless these innovations can be thoroughly tested and proven on a small scale first.
Summary
Direct marketing techniques provide a range of benefits to business looking to keep marketing, but also keeping a careful eye on expenditure. For example, mailing campaigns can be easily planned and scaled to meet your budget, and the results
are completely measurable to help you gauge your return on investment.
But don't forget that if you are using direct marketing to either existing or potential customers, the quality and accuracy of your data needs to be impeccable to avoid wastage and get the best possible results. Invest in data cleansing and quality lists from only the most reputable of sources and never cut corners by using out of date lists or buying in low cost poorly targeted databases.
Steve Sellwood is from Selectabase [1] one of the UK's leading independent direct marketing list providers. Selectabase provide a range of marketing lists for business and consumer markets and a range of affordable data cleansing services.