We all take it for granted, but where would any business be without the phone? Next time it rings, it could be the big order or contract that turns your small company into a thriving and well-established concern. On a more everyday note, it's how you talk to your suppliers, your colleagues and your customers - and more importantly for many businesses, it can be how you make sales and generate income. So you ought to be looking at something more than simply a phone line. What you need is the best possible business telecoms package that gives maximum value for money and the flexibility to choose from a range of services. And it should definitely include business broadband, which we'll talk about in a moment.

How can you save with the right business telecoms?
Let's begin with the most obvious items - your calls and phone lines. With the right package you can really cut your bills and forecast business overheads. It should give unlimited calls and line rental at a fixed low cost, but that's only the start. On top of these welcome savings, you should be able to build up and add all the features you need. For example, a complete range of management options that gives you greater control and efficiency in handling calls.

Should mobiles be part of the package?
Absolutely. No business today can remain static in any sense of the word. Which means that mobile phones are as important as landlines - in fact, sometimes more so. They are a vital part of a completely integrated modular package, so choose wisely and you can expect to get benefits like free calls to your mobiles from your landline, as well as attractive deals on smartphone upgrades.

What if you need more lines - or special numbers?
Maybe you operate from more than one location, or have premises in separate buildings. So check to see if you can get deals on extra lines with the same number. And think about what services you want coming down that line. Like your own free-to-call inbound 0800 number to attract more calls and increase queries that lead to more sales. Plus, the ability to create easily memorable geographic or non-geographic business phone numbers, for local, regional or national presence. Again, it's all about having a modular package that that you can extend as your business needs change or develop.

Why is business broadband so important?
If you're serious about success, business broadband has to be included in your package. Just think much of your business is done online, and how you depend on your internet connection for sales, inquiries and so many other business communications. Business broadband puts everything on a more professional footing - but make sure it comes with advanced features such as network priority for business traffic, unlimited downloads and enhanced security. Plus, free web space, your own domain name, individual email addresses, and options for online sales and advertising. Business broadband should be bundled with your line, calls and other services as a total telecoms solution - and a sophisticated package from a first class provider isn't just for the big boys. It's now possible to get this even if your business is just yourself and a couple of colleagues, or perhaps a couple of dozen employees. Then you can look forward to significant advantages and a smarter way to do business.

Does business broadband include mobiles?
With the right package, the answer is ‘yes'. Then you can stay connected even when you're on the move. Meaning you can answer or send urgent emails, stay in contact with your customers wherever you are, and be confident that you'll never miss a business opportunity whenever you have to be out and about. The package should also let you upgrade your smartphone to take full advantage of the wide range of apps becoming available.

What should you look for in choosing a business telecoms partner?
First of all, you should make sure your business telecoms and broadband provider really is ‘dedicated' to serving the needs of a business such as yours and has plenty of experience. Someone who understands your needs and will be your partner to help you put together the right package - with everything you want, and nothing you don't. As a sign that you really are getting a specialist service, your provider should offer Next Generation Networking, which is now bringing a new level of speed, reliability and versatility. To sum up, you should have a business telecoms service that works harder, to make your life easier. If your provider can deliver all this along with support that's available 24/7, you're in business.

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