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IT Support

By newbusiness
Created 20/05/2008 - 11:53
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Information Technology (IT) is at the heart of all businesses now a days; whether it's using email, websites, sharing documents, applications such as accounting and Customer Relationship Management (CRM) to name a few. If our IT is not available, running our businesses becomes difficult if not impossible! Causing frustration and slowing down the operation of the business from sales to servicing the needs of our clients, this in turn will lead to that business going elsewhere.

Your businesses' server is one of the most important parts of your IT infrastructure. Without a server, or one that is properly configured, your file sharing, Internet access, email, network management, printer sharing and the sharing of other infrastructure resources will be at best a challenge or quite limited. Computer Servers make it very easy to centrally manage and protect your network.

Not every server is the same, but most servers have a number of common features:


If your IT is not available for prolonged periods and customers request remain unattended it is reasonable then those customers would question the trustworthiness of your business. The failure of database servers is yet another problem faced by businesses. Lost time when a server is not available will cost a large amount of money
Lost time when a server is not available will cost a large amount of money by losing prospective clients and you and your staff being non-productive.
by losing prospective clients and you and your staff being non-productive.

Did you know the average life expectancy of a hard drive is 4 years, what if your computer hard drive crashed? Will you lose important data such as accounts, sales and client information? Or do you have your data backed up?

If you are small and medium business your IT most probably grew organically over time and as your business has done well you probably have added computers, servers and grown your information technology infrastructure, and you or another member of staff has become the default ‘IT guy'. They have many other roles such as office manager, human resources and cannot be dedicated to maintain and support the IT. Do you rely on friends/family members to assist or do you may call in someone when you have trouble, as dedicated staff is too expensive. On the other hand, are you the IT tech guy and drowning with work to keep your company satisfied?

Your IT is important and requires regular maintenance, checkups and supervision. Can you run and grow a business without dedicated IT staff? The cost is what puts most businesses off, at Copper Koala we can offer a very competitive fixed price IT support package to make sure IT is running smoothly and give you piece of mind!

Do you have an IT strategy in place? Or are you buying the best deals from software and hardware vendors as they bombard you with special offers but then you find out all these products do not work together! With an IT strategy we will look at your business, the budgets available and most of all you and your staff to map out roadmap individually for your company. Not all solutions are applicable to everyone; it depends on your IT experience, your business model and budget.
We offer to pro-actively monitor your IT to keep it running in tiptop condition, scheduled maintenance to make sure the relevant software patches are applied to prevent viruses and spyware programs infecting your system. Make sure your data is backed up, you network is secure and functioning as it should. We work to prevent small glitches turning into major problems. Included in our service is a health check of your IT system to tell you where you stand and recommendations that are advisable and why, but they are entirely up to you if you wish to implement.

Copper Koala is bringing its experience of enterprise clients' service and expectation to the small and medium business, we have experienced IT staff that will not only support you but will work with to understand your pains and offer genuine solutions. Our staff will become your virtual IT department, we aim to become your trusted IT partner creating a strategy, and offering you impartial advice from the hundreds of software and hardware vendors all claiming their product will solve your problems!

www.copperkoala.com [1]

Source URL:
https://www.newbusiness.co.uk/articles/it-advice/it-support