Eureka Moment:
When business resumed after the lockdowns ended we had so much work and just two people to do it. I had to sit down, take stock and we had to bring our capacity up to meet our demand. This was the Eureka moment for me. I decided to put the foundations in to support the business before it toppled over. So in 2023 I started recruiting for positions and quickly grew the team from 2 to 6 in 6 months. We have new hires lined up for the end of the year and into the new year.
Finance
Of course finance is key to a businesses success. I closely watch our sales, inventory and costs. These 3x metrics are key for a business when trying to make money. Cash is the biggest downfall for any business, the ability to pay staff and suppliers is key. I have always kept a close eye on cash, and because of this we were able to weather the COVID storm.
Regrets
My biggest regret is trying to do too much myself. For far too long I put off hiring and delegating believing that I was the best person for the job. If I had built the team sooner and delegated responsibility, we would be further ahead with our goals.
What would you have changed?
Built my team sooner. I should have realised earlier that I could not run this business by myself. The demand we have far outstrips my personal ability to supply and I should have implemented the changes needed. I would also have put more systems and structure in place sooner. Now we are building a great team with systems and processes in place to allow everyone to do the best they can.
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